We highly value your privacy and are committed to safeguarding the information you provide to us. MCDOCS (ABN 87 666 108 149) is an online health platform that facilitates confidential consultations with Australian registered health practitioners (Health Practitioners). MCDOCS adheres to the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act).
This Privacy Policy outlines how we handle your personal information, which includes your health information. It also elucidates our obligations and your rights concerning the management of your personal information.
We kindly request you to take a moment to review our Privacy Policy, as it details the treatment of your personal information collected through our website at www.mcdocs.com.au or when using our services.
Consent to Collect Your Personal Information
By engaging with MCDOCS and providing us with your personal information, you grant consent for our Health Practitioners and staff to access and utilize your personal information to deliver optimal healthcare services. Only staff with a legitimate need to access your personal information will do so, as specified in this privacy policy. Furthermore, you provide consent for MCDOCS to share information with third parties, as outlined in the ‘Disclosing Personal Information’ section below. If we need to use your information for any other purposes, we will seek additional consent from you.
How We Collect Your Personal Information
We will collect and retain your personal information in a fair and lawful manner, without being intrusive. Where feasible, we will collect your personal information directly from you. Our Health Practitioners may also collect and retain your personal information, including your health information.
We may collect your personal information directly from you through the following means:
- When you make inquiries or place orders for goods or services via the Website.
- When you engage in an online consultation with a Health Practitioner through the Website.
- When your treating Health Practitioner records information related to your consultation.
- While administering or performing any contracts with service providers.
- If you contact us via telephone.
- Through correspondence, whether in writing or electronically, including when you contact us through our website.
- Via mobile applications provided by MCDOCS.
- During customer satisfaction and market research surveys.
- When administering any of our services; and
- As otherwise required to manage our business.
We may also collect personal information from publicly available sources and third parties, such as suppliers, recruitment agencies, contractors, our clients, and business partners. If we collect personal information about you from a third party, we will, where appropriate, request that the third party inform you that we are holding such information, explain how we will use and disclose it, and let you know that you may contact us to access, correct, and update the information.
Types of Personal Information We Collect
The personal information we may collect includes, but is not limited to, your name, postal address, email address, phone numbers, date of birth, billing and shipping information, your device ID, IP address, statistics on page views, traffic, standard web login information, details of the services and providers you inquire about, and, if applicable, employment information.
We will collect and retain sensitive health information about you, such as your medical history, medications, allergies, adverse events, immunizations, social history, family history, risk factors, and any information you provide to Health Practitioners. We only collect sensitive health information about you with your consent or as allowed by the Privacy Act.
If you choose not to provide us with your personal information, we may be unable to provide you with the requested goods or services.
Purposes for Handling Your Personal Information
We collect, retain, use, and disclose personal information to:
- Offer and provide you with our goods and services, including healthcare services.
- Manage and administer those goods and services, including account keeping procedures.
- Provide facilities to Health Practitioners using MCDOCS to conduct consultations with you.
- Communicate with you about services you have sought, requests from the Health Practitioner, receipts and invoices, dispatch, tracking information, returns and exchange authorizations.
- Send you marketing or promotional information regarding MCDOCS or any of MCDOCS’s business partners that may be of interest to you (via SMS, email, and personalized website experiences, such as a dashboard of recommendations for health products and services that may benefit you).
- Enhance MCDOCS’s products and services, including research and development.
- Comply with our legal and regulatory obligations.
- Consider your application for employment (if applicable); and
- Otherwise, manage our business.
Disclosure of Personal Information
We may share personal information among our group companies or with third parties, such as our suppliers, organizations that provide us with technical and support services, or our professional advisors, where permitted by the Privacy Act.
When we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.
In particular, we may disclose personal information for the purposes outlined in this Privacy Policy to:
- Health Practitioners.
- Cloud service providers; and
- Payment system operators.
We may disclose de-identified personal information to relevant pharmaceutical sponsors for purposes related to product research and development, pharmacovigilance reporting, product planning, clinic support, and health practitioner education.
MCDOCS and/or external parties may also require access to, and disclosure of, your personal information in the following circumstances:
- When necessary to provide medical care.
- When necessary to facilitate the operation of the business; or
- When legally obligated to cooperate with a law enforcement authority or court order.
By requesting goods and services from MCDOCS, you unconditionally consent to all means of disclosure outlined in this Privacy Policy.
Protection of Personal Information
We will secure personal information through secure physical records, electronic intranet systems, cloud storage, and, in some cases, records on third-party servers located overseas.
We maintain appropriate physical, procedural, and technical security measures for our offices and information storage facilities to prevent loss, misuse, unauthorized access, disclosure, or modification of personal information. This also applies to the disposal of personal information. We further protect personal information by restricting access to only those who require it for their job. We have implemented physical, electronic, and managerial procedures to safeguard the security and integrity of your personal information.
We will destroy or de-identify personal information when it is no longer necessary for a valid purpose or required by law.
Direct Marketing
Similar to most businesses, marketing plays a vital role in our continued success. We believe that we offer a unique range of high-standard products and services to our customers. As such, we like to stay in touch with customers and inform them about new opportunities. We may provide you with information about new products, services, and promotions, either from us or from third parties that may interest you.
We will not disclose your personal information to third parties for marketing purposes without your consent. You may opt out at any time if you no longer wish to receive commercial messages from us.
You can make this request by unsubscribing from all future marketing messages, following the unsubscribe links provided in each marketing email, or by contacting our Privacy Officer.
Cookies
A cookie is a small text file stored in your computer’s memory or on your hard disk for a predefined period. We use cookies to identify specific machines to collect aggregate information about how visitors experience the Website. This information helps us better tailor the Website to individual requirements. While cookies allow a computer to be identified, they do not permit any reference to a specific individual. For information on cookie settings in your internet browser, please consult your browser’s documentation.
Accessing and Correcting Your Personal Information
You have the right to request access to and correction of your personal information. MCDOCS will take reasonable steps to correct your personal information if it is found to be inaccurate or outdated. Periodically, we may ask you to verify the accuracy and currency of your personal information held by MCDOCS.
You may also request that we correct or update your information. We will respond to all requests for access to or correction of personal information within a reasonable time. Please make such requests in writing to medicinaltelehealth@gmail.com
Overseas Transfers of Personal Information
We will not share your personal information with anyone outside of Australia (unless under exceptional circumstances allowed by law) without your consent. While we do not currently transfer information overseas directly, we may engage with cloud service providers who store information overseas.
Resolving Personal Information Concerns
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us in writing at: medicinaltelehealth@gmail.com.
We take all complaints seriously and will respond to your complaint within a reasonable period. If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001 Telephone: 0491 205 199 Email: enquiries@oaic.gov.au
Changes
We reserve the right to change the terms of this Privacy Policy from time to time without notice. An up-to-date copy of our Privacy Policy is available on our website, and we encourage you to periodically check our website to stay informed about our current Privacy Policy.
The last update to this policy was made on 10/10/2023.